Section 5: Useful tools

Modern Slavery

Modern Slavery in Australia

 This website brings together authoritative and factual information on modern slavery in Australia, including how to get help and how to support someone else. It provides information for people interested in understanding Australia’s modern slavery laws and policies, and also contains useful guidance, training and resources. 

AFP Indicators of Modern Slavery

On their website, the AFP includes indicators for modern slavery. These include general indicators as well as specific indicators for forced marriage, sexual servitude, servitude, labour exploitation and child exploitation. 

Global Report on Trafficking in Persons

The UNODC has developed a global report that offers a global assessment of the scope of trafficking in persons and what is being done to fight it. It includes: an overview of trafficking patterns, legal steps taken in response, and country-specific information on reported cases of trafficking in persons, victims, and prosecutions. 

Trafficking in persons indicators were developed and are included as a supplementary attachment. 

Global Slavery Index

Walk Free’s flagship report, the Global Slavery Index (GSI), provides national estimates of modern slavery for 160 countries. The GSI includes data on 3 key variables: the prevalence in each country, vulnerability, and government responses. 

Framing Modern Slavery – A messaging guide

This messaging guide by the Modern Slavery Policy and Evidence Centre (UK) is useful in assisting all individuals and organisations to frame modern slavery and increase public understanding which is evidence-based and informed by lived expertise. 

Global Estimates of Modern Slavery: Forced Labour and Forced Marriage

The Global Estimates of Modern Slavery, produced by the ILO and Walk Free, in partnership with the IOM, provides an overview of the scale and depth of modern slavery. It focuses on 2 main issues, forced labour and forced marriage, and includes break-downs by region, age group and gender.

Forced Labour

ILO indicators of Forced Labour

This booklet presents an introduction to the ILO Indicators of Forced Labour. These indicators are intended to help ‘frontline’ criminal law enforcement officials, labour inspectors, trade union officers, NGO workers and others to identify persons who are possibly trapped in a forced labour situation, and who may require urgent assistance.

Forced Marriage

My Blue Sky

My Blue Sky is a national forced marriage service run by Anti-Slavery Australia at the University of Technology Sydney. It can support people in, or at risk of forced marriage to understand their rights, options, apply for a visa and talk to immigration, stay safe, take legal action, find other support or make reports to the police.

Frontline Worker Guide: Identifying and Responding to Forced Marriage in Australia

This Guide, produced by Anti-Slavery Australia, is designed for any frontline worker or community member in Australia who is seeking practical guidance on how to identify (including indicators) and respond to individuals affected by forced marriage. 

Forced Marriage

A page on AGD’s website about Forced Marriage and Australia’s response. 

What is forced marriage?

This webpage includes information and resources developed by Australian Red Cross, including animated videos, to support develop individuals’ and organisations’ understanding of forced marriage. 

Forced marriage resources – ACRATH

This webpage, developed by ACRATH, provides a range of resources and guidance, including awareness raising and education materials, that can be used by individuals and organisations. 

Information to Australian travellers about Forced Marriage

This webpage, developed by Smartraveller, provides information to Australian travellers about forced marriage and what you can do to get help overseas if you are in, or at risk of forced marriage.

Training Materials

Online courses – My Blue Sky

The My Blue Sky website links to short, online courses designed to improve knowledge and understanding of forced marriage and other forms of modern slavery. 

Educating for Change modules

A micro-credentialed course being developed by ACRATH, Flinders University and University of South Australia to help professionals recognise and address modern slavery in Australian universities. 

Online labour exploitation course

The Australian Red Cross website hosts an online course designed to improve awareness of labour exploitation and forced labour in Australia. 

Research and Training resources – Privacy in practice

The OAIC has developed a number of training resources that might be useful to understanding your privacy obligations. 

Ethical Storytelling Webinar

The NGO Ethical Storytelling: How To developed by Ethical Storytelling, is designed as a training module and conversation starter for your NGO staff. 

Anti-Slavery Australia – Free online courses

The Modern Slavery free online course, developed by Anti-Slavery Australia, teaches participants about all the types of modern slavery, how we all intersect with modern slavery in our daily lives, and what we can do about it. A separate free online course, ‘Modern Slavery in the Home’, looks to teach participants how modern slavery can take place in a home and build their capacity to identify and respond to forced marriage, domestic servitude and human trafficking. 

There is also a paid online course, A Practical Guide to the Modern Slavery Act which provides practical guidance on the supply chain reporting requirements set out in the Modern Slavery Act 2018 (Cth) and helps participants better understand potential modern slavery risks within their organisation’s operations and supply chains.

International Instruments 

International Bill of Human Rights 

Together, the Universal Declaration of Human Rights (UDHR), the International Covenant on Economic, Social and Cultural Rights (ICESCR), and the International Covenant on Civil and Political Rights (ICCPR) are known as the International Bill of Human Rights. 

The UDHR is an agreed comprehensive list of inalienable human rights and the ICESCR and the ICCPR set out the civil, political, economic, social and cultural rights that everyone is entitled to. 

United Nations Convention against Transnational Organized Crime (2000) (UNTOC) 

The United Nations Convention against Transnational Organized Crime, adopted by General Assembly resolution 55/25 of 15 November 2000, is the main international instrument in the fight against transnational organised crime. 

Protocol to Prevent, Suppress and Punish Trafficking in Persons, Especially Women and Children, supplementing the United Nations Convention against Transnational Organized Crime 

The Protocol to Prevent, Suppress and Punish Trafficking in Persons, Especially Women and Children (also known as the Palermo Protocol), supplementing the United Nations Convention against Transnational Organized Crime (the Protocol) establishes the first common international definition of ‘trafficking in persons’. It is intended to prevent and combat such crime and facilitate international cooperation against it. The Protocol also highlights the problems associated with trafficking in persons that often leads to inhuman, degrading and dangerous exploitation of trafficked persons. 

International Convention to Suppress the Slave Trade and Slavery (1926) 

Slavery is defined in this convention to mean ‘the status or condition of a person over whom any or all of the powers attaching to the right of ownership are exercised’. 

Supplementary Convention on the Abolition of Slavery, the Slave Trade, and Institutions and Practices Similar to Slavery 

Expanded the definition of slavery to encompass slavery-like practices, including debt bondage, serfdom, forced marriage and certain instances of child exploitation. 

Convention against Torture and other Cruel, Inhuman or Degrading Treatment or Punishment (1984) 

The Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment was adopted by the General Assembly on 10 December 1984. It completed the codification process to combat the practice of torture. 

International Convention on the Elimination of All Forms of Racial Discrimination (1965) 

The convention is the principal international human rights instrument defining and prohibiting racial discrimination in all sectors of private and public life. 

Convention on the Elimination of All Forms of Discrimination against Women (1979) 

The convention defines what constitutes discrimination against women and sets up an agenda for national action to end such discrimination. 

Convention on the Rights of Persons with Disabilities (2006) 

The purpose of the present Convention is to promote, protect and ensure the full and equal enjoyment of all human rights and fundamental freedoms by all persons with disabilities, and to promote respect for their inherent dignity.

ILO Forced Labour Convention, 1930 (No. 29) 

The Forced Labour Convention (No. 29), adopted in 1930, contains the definition of forced labour and provides that it should be punished as a crime in all its forms. This is one of the most ratified ILO standards. 

Protocol of 2014 to the Forced Labour Convention, 1930 

The protocol requires States to take measures regarding prevention, protection and remedy in giving effect to the Convention’s obligation to suppress forced labour. 

ILO Convention No. 105 on Abolition of Forced Labour (1957) 

The Abolition of Forced Labour Convention deals with state-imposed forms of forced labour. This is one of the most ratified ILO standards. 

ILO 138 – Minimum Age Convention (1973) 

The aim of ILO Convention on Minimum Age is the effective abolition of child labour – which is work that is hazardous to children’s health, safety or morals, work that interferes with compulsory education or for which they are simply too young. It does this by requiring countries to 1) establish a minimum age for entry into work or employment, and 2) establish national policies for the elimination of child labour. ILO Convention No. 182 on Worst Forms of Child Labour (1999) Convention No. 182 requires countries to take immediate, effective and time-bound measures to eliminate the worst forms of child labour as a matter of urgency. ILO Convention No. 182 is the first ILO Convention to achieve universal ratification. 

Convention on the Rights of the Child (1989) 

The Convention on the Rights of the Child covers a whole range of different human rights – civil, political, economic, social and cultural – and sets out the specific ways these rights should be achieved for children and young people. The Convention defines everyone under the age of 18 as a child. 

Optional Protocol to the Convention on the Rights of the Child on the Sale of Children, Child Prostitution and Child Pornography (2000) 

The Optional Protocol requires States Parties to prohibit supplementary acts which might aid or assist in the sale of children, child prostitution or child pornography.

Normative frameworks and standards 

UN Guiding Principles on Business and Human Rights (UNGPs) 

The UNGPs are the world’s normative framework guiding responsible business conduct and addressing human rights abuses in business operations and global supply chains. 

UN Guiding Principles on Business and Human Rights: An introduction 

This introduction document, developed by the UN Working Group on Business and Human Rights provides background information on, and summarises the key pillars of the UNGPs.

Responsible Business Conduct – OECD Guidelines for Multinational Enterprises 

The OECD Centre for Responsible Business Conduct uses responsible business conduct standards and recommendations to shape government policies and help businesses minimise the adverse impacts of their operations and supply chains, while providing a venue for the resolution of alleged corporate, social, environmental, labour or human rights abuses. 

The website includes OECD standards and tools on responsible business conduct including the OECD Guidelines for Multinational Enterprises on Responsible Business Conduct, risk-based due diligence, alignment assessments and OECD Recommendation on the Role of Government in Promoting Responsible Business Conduct. 

R203 – Forced Labour (Supplementary Measures) Recommendation, 2014 (No. 203) 

The Forced Labour (Supplementary Measures) Recommendation provides nonbinding practical guidance in the areas of prevention, protection of victims and ensuring their access to justice and remedies, enforcement and international cooperation. 

Guidelines concerning the measurement of forced labour 

The guidelines provide recommendations for the collection and analysis of forced labour statistics, and to facilitate the international comparability of forced labour statistics by minimising definitional and methodological differences across countries.

Principles and Guidance on Human Rights 

Australian Human Rights Commission – Human Rights-based approaches 

The Australian Human Rights Commission has more information on human rights-based approaches and the 5 ‘PANEL’ principles on their website. 

Office of the High Commissioner for Human Rights – Recommended Principles and Guidelines on Human Rights and Human Trafficking 

The UN OHCHR provides practical and policy-based guidance on the prevention of trafficking and the protection of people with lived experience of trafficking. 

Recommended Principles and Guidelines on Human Rights and Human Trafficking (Commentary) 

The UN OHCHR provides a short overview of the Principles and Guidelines, including their development and purpose, and outlining their scope and structure. 

UN Declaration of Basic Principles of Justice for Victims of Crime and Abuse of Power 

The handbook developed by the UN OHCHR, outlines the basic steps in developing comprehensive assistance services for victims of crime. 

The Corporate Responsibility to Respect Human Rights 

The handbook developed by the UN OHCHR, to provide additional background explanation to the UNGPs to support a full understanding of their meaning and intent. 

Human Rights Translated 2.0: A Business Reference Guide 

This reference guide prepared by UN OHCHR in collaboration with Monash University’s Castan Centre for Human Rights Law and the UN Global Compact Office, aims to explain universally recognised human rights in a way that makes sense to business.

Trauma-informed practice 

Trauma-Informed Code of Conduct: For all Professionals working with Survivors of Human Trafficking and Slavery

This Code of Conduct by the Helen Bamber Foundation has been designed to enable all professionals to build mutually trusting relationships with people who have experienced modern slavery, create calm and safe spaces, and increase the confidence of both workers and people who have experienced modern slavery to minimise re-traumatisation, vicarious trauma and burnout. 

Blue Knot Foundation’s National Centre of Excellence for Complex Trauma

The Blue Knot Foundation’s National Centre of Excellence for Complex Trauma provides information about the impacts of complex trauma, as well as a tool for people who have, or are supporting someone, who has experienced complex trauma. 

Applying Trauma-Informed Principles to Conversations About Trauma

The Applying Trauma-Informed Principles to Conversations About Trauma fact sheet has been designed to help friends and family members to better support the survivor in their lives. It presents the principles of being trauma-informed: safety, trustworthiness, choice, collaboration and empowerment. 

Practice Guidelines for Treatment of Complex Trauma and Trauma-informed Care and Service Delivery – Digital Download

Blue Knot Foundation’s 2012 The Last Frontier’: Practice Guidelines for Treatment of Complex Trauma and Trauma-informed Care and Service Delivery present the collective wisdom of the last 2 decades of national and international research in the trauma field. 

Trauma and the Law: Applying Trauma-informed Practice to Legal and Judicial Contexts – Digital Download

This paper, developed by Blue Knot Foundation, presents current research into the need for and implementation of trauma-informed practice into legal and justice settings. 

Trauma-Informed Organisational Toolkit

This Toolkit, developed by National Legal Aid, is an implementation-ready, comprehensive guide to foster the development of trauma-informed, rights-based legal assistance services. 

Trauma-informed courts

The Judicial Commission of NSW has developed materials about trauma and practical considerations that should be made to embed trauma-informed practice. 

Vicarious Trauma

Vicarious Trauma – Phoenix Australia

This course provides information on what vicarious trauma is, what the signs are, strategies for fostering resilience and mitigating the risk and how to develop a self-care plan. 

Vicarious trauma and burnout | Safe and Equal

Safe and Equal provides advice on working with people who are experiencing, or have experienced, abuse and trauma. 

Vicarious trauma: signs and strategies for coping

The British Medical Association website has resources on how to cope with the aftermath of traumatic experiences, and how to recognise trauma in people who have been involved in caring for others. 

Vicarious Trauma – Australian Medical Association (NSW)

The Australia Medical Association has information on the signs of vicarious trauma and suggested mechanisms on how to manage and cope.

General 

Safe Horizon Principles

Safe Horizon has developed 14 key principles for individuals and organisations who need to identify, engage with or support people who have experienced modern slavery. The report includes useful tips on how these principles could be implemented. 

UN Recommended Principles and Guidelines on Human Rights and Human Trafficking

This resource, developed by the UN OHCHR, provides guidance on protecting the rights of survivors. 

Pocket Guide for frontline workers

A downloadable guide, developed by the Australian Red Cross, for frontline workers on understanding and responding to modern slavery in Australia. 

ASEAN – Do No Harm guide for Frontline Responders: Safeguarding the rights of Victims of Trafficking in Persons

Practical resources for frontline responders in ASEAN member states who are directly involved in the assistance and protection of victims of trafficking, including law enforcement officers and other users e.g. medical and health professionals, NGOs, social workers, lawyers, unions etc. 

Strengthening modern slavery responses: Good practice toolkit

The good practice toolkit developed by the Australian Human Rights Institute draws on findings to show how companies are responding to the Modern Slavery Act 2018 (Cth) and conducting human rights due diligence. It identifies and addresses 2 areas of business practice: engagement with stakeholders; and engagement with suppliers. 

Guidance on Reasonable Steps

The Guidance on Reasonable Steps material developed by the Office of the NSW Anti-slavery Commissioner provides guidance on reasonable steps to manage modern slavery risks in operations and supply chains. 

The Corporate Responsibility to Respect Human Rights: An Interpretive Guide

This guide, developed by UN OHCHR, is designed to support the effective implementation of the UNGPs. It provides additional background, detail and assistance in understanding the UNGPs, and complements the commentary contained in the UNGPs themselves. 

Addressing modern slavery: A guide for Australian Businesses

This Guide, by the Australian Red Cross, is designed and intended to provide general information to businesses on modern slavery risks and how businesses can take steps to address modern slavery. 

Talking about forced marriage: a toolkit for young people

This online toolkit, produced by Anti-Slavery Australia, provides young people with information on forced marriage, how to support someone who might be at risk, and how to start conversations and advocate for change in their community. 

My Blue Sky

National service run by Anti-Slavery Australia, dedicated to forced marriage prevention and support, including providing free information, legal advice and resources for frontline workers, young people and general community members. 

Caring for Trafficked Persons: Guidance for Health Providers

This guide, developed by IOM, aims to provide practical, non-clinical guidance to assist health providers to understand trafficking in persons, recognise some of the health problems associated with trafficking, and consider safe and appropriate approaches to providing healthcare for trafficked persons.

Work Right Hub

Website developed by the Australian Red Cross with resources for people who have experienced labour exploitation and frontline workers. 

Faith for Freedom

The Faith for Freedom app, developed by Walk Free, is a practical information tool for faith leaders, clergy and their staff to help identify modern slavery and trafficking in persons and safeguard their communities. It explains what modern slavery is, how to detect it, how to respond to people affected by it, and how and where to find help to address it. 

Community partner modern slavery toolkit 

This toolkit developed by the Australian Red Cross is designed and intended to provide general information to community partners on how to identify modern slavery and what steps can be taken to address modern slavery. 

Handbook on Justice for Victims on the use and application of the Declaration of Basic Principles of Justice for Victims of Crime and Abuse of Power 

The guide developed by the UNODC, sets out minimum standards for the treatment of victims of crime. 

IOM resources package for business

IOM have developed a number of resources that can support organisations, especially with regards to ethical recruitment practices. 

Migrant Worker Guidelines for Employers

IOM have developed these guidelines to provide practical guidance for organisations on how to recruit and employ international migrant workers ethically and responsibly. It offers concrete steps for employers across various sectors in a manner that respects human and labour rights of migrant workers. The guidance is primarily for human resources and personnel engaged with migrant workers and can be integrated into existing company policies, procedures and practices. 

Support for Trafficked People Program

If a person has experienced modern slavery such as trafficking in persons or forced labour, the Australian Red Cross can support them and help them recover through the STPP. 

AASW Practice Standards and Code of Ethics

The Australian Association of Social Workers developed Practice Standards and a Code of Ethics, to outline principles and responsibilities that are integral to effective, professional and accountable practice. These materials were developed primarily for social workers, but can be utilised by any sector to assist with the provision of trauma-informed support.

Identification

AFP Indicators of Modern Slavery

On their website, the AFP includes indicators for modern slavery. These include general indicators as well as specific indicators for forced marriage, sexual servitude, servitude, labour exploitation and child exploitation. 

ILO indicators of Forced Labour

This booklet presents an introduction to the ILO Indicators of Forced Labour. These indicators are intended to help ‘frontline’ criminal law enforcement officials, labour inspectors, trade union officers, NGO workers and others to identify persons who are possibly trapped in a forced labour situation, and who may require urgent assistance. 

Ethical and safe interviewing conduct

The UNODC developed Ethical and safe interviewing conduct provides guidance for interviewing people who have experienced modern slavery.

IOM Handbook on Direct Assistance for Victims of Trafficking

This IOM handbook provides guidance and advice necessary to deliver a range of assistance to victims of trafficking, including interview screening tools to support individuals and organisations working with people who may have experienced modern slavery. 

Developing standard operating procedures to facilitate the identification and protection of victims of trafficking

Updated in 2019 by IOM, this document establishes a framework for greater collaboration between IOM and UNHCR with regards to victim identification, referral and protection. This guidance can also be adapted for the use of individuals, national institutions and organisations working in the context of assisting people who have experienced modern slavery. 

The Bali Process – Policy Guide on Identifying Victims of Trafficking

The Bali Process – Practitioner Guide for trafficking victim identification

The policy guide developed by the Bali Process on People Smuggling, Trafficking in Persons and Related Transnational Crime aims to provide an overview of international and regional standards for the identification and protection of victims of trafficking, drawing extensively on examples of good practices from member countries. 

Sector specific indicators

There may already be established and well-recognised work in particular sectors in addition to general indicators. Individuals and organisations are encouraged to engage with those within their sector groups. 

Fair and Ethical Recruitment Due Diligence Toolkit

IOM have developed this tool to support business enterprises in fulfilling their responsibility to respect human rights in the context of international recruitment. It provides practical tools that enterprises can use to conduct comprehensive due diligence in line with the UNGPs, the OECD Due Diligence Guidance for Responsible Business Practice, and IOM’s Migrant Worker Guidelines.

Referral Pathways 

National Referral Mechanisms: Joining Efforts to Protect the Rights of Trafficked Persons: A Practical Handbook

This handbook developed by OSCE Office for Democratic Institutions and Human Rights, provides an overview of the working methods, procedures and services required in national referral mechanisms, which include: identification and protection, individual support and access to services, social inclusion, and criminal justice, and redress. 

Support for Trafficked People Program – Data Snapshot: 2009 to 2019

Report developed by Red Cross that highlights data gathered through the delivery of the STPP from 2009 to 2019. 

Human trafficking and people smuggling

Link to section of the AFP website with more information about what modern slavery is and how you can report it to law enforcement.

Engagement and Empowerment

Modern Slavery Lived Experience Engagement and Empowerment guidance document

This document developed by AGD seeks to support organisations that wish to engage with and empower people who have experienced modern slavery who are at a stage in their recovery journey where they have chosen to use their lived experience to offer expertise, knowledge and insights. It aims to inform organisations on how to do so in a safe and ethical manner, which provides people who have experienced modern slavery the opportunity to share their perspectives, influence policies and programs, and opportunities for empowerment. It is not intended to provide advice on engaging with someone in the identification, referral to services or criminal justice process stages. 

Beyond storytelling: towards survivor-informed responses to modern slavery

A report developed by Anti-Slavery Australia providing expertise and guidance on how professionals can effectively partner and work with people who have experienced modern slavery. 

Survivor Engagement Resources – Survivor Alliance

Range of materials developed by Survivor Alliance with tips and guidance for professionals engaging with people who have experienced modern slavery. Including, but not limited to, Promising practice: An Overview Of Trauma-Informed Therapeutic Support For Survivors Of Human Trafficking, Toolkit for Building Survivor-Informed Organizations, ground rules to support individuals and organisations to engage with people with lived and Tips for Anti-Trafficking Professionals When Working with Survivor Leaders. 

Toolkit for Building Survivor-Informed Organizations

This toolkit developed by the National Human Trafficking Training and Technical Assistance Center and found on the Survivor Alliance website, aims to build the capacity of organisations to collaborate with and support people who have experienced modern slavery and staff. It provides practical assessment tools to evaluate the degree to which your organisation is trauma-informed. 

Meaningful Engagement of People with Lived Experience

Meaningful Engagement of People with Lived Experience, developed by the Global Fund to End Modern Slavery is a framework and assessment for measuring and increasing lived experience leadership across the spectrum of engagement. A first-of-its-kind resource that offers guidance and tools to support organisations’ progress toward meaningful engagement with people who have experienced modern slavery. 

Co-working between lived and learnt experience

The Human Trafficking Foundation and the UK Lived Experience Advisory Panel have developed a post event report summary on co-working between people with lived and learnt experience, which includes recommendations and resources on a range of topics. 

Brave Space Guidelines

These Brave Space Guidelines have been adapted from a tool originally created by Survivor Connections, an independent, peer-led support group for survivors of modern slavery in Australia. They align with similar guidelines implemented by Survivor Alliance and the Global Fund to End Modern Slavery internationally. They aim to make interactions in anti-slavery spaces safer.

‘Nothing about Us, Without Us‘

The Nothing about Us, Without Us – Lived Experience engagement in combating modern slavery video, prepared by the Survivor Advisory Council, established under the Australian Government grant funded Lived Experience Engagement Program, expresses the importance of engaging with and including lived experience. 

For Asian Migrant sex workers in Australia

Scarlet Alliance Asian Migrant Sex Worker Advisory Group has resources in relevant language for people who have experienced modern slavery. 

Freedom Story – Talking with Survivors

The Freedom Story also provides some further information on creating safer spaces for engagement with people who have experienced modern slavery to engage. 

My Story, My Dignity Content Guidelines

My Story, My Dignity Guidelines developed by Freedom United, seek to promote the representation of modern slavery and people’s experiences of it in a respectful, dignified, accurate and empowering way. 

Transformational Ethical Story Telling (T.E.S.T.) Guidelines

Transformational Ethical Story Telling by Our Race creates safer spaces for Story Holders, empowering them to create, curate & control their stories on their terms, including by developing key principles that individuals and organisations can follow to support storytellers.

Criminal Justice Process 

Prosecution process

The CDPP has outlined the 8 steps of the prosecution process. 

Support and entitlements

This CDPP webpage provides more information about supports available, giving evidence in court, compensation, repatriation orders, feedback and complaints. 

Roles in the prosecution process

This CDPP webpage provides more information about the diverse roles in the prosecution process. 

Victim Impact Statement

This CDPP webpage has more information about how people who have experienced modern slavery can seek support to write Victim Impact Statements as well as the Victim Assistance Service. 

Modern slavery: Guidance for Australian Courts

This Guide, developed by the Judicial College of Victoria, provides information on how modern slavery issues are likely to arise in Australian courts and aims to equip judicial officers with the tools and information available to assist them in hearing such cases. 

Additional protections for people at heightened risk of modern slavery

Committee on the Rights of the Child – General Comment No 12 (2009)

Committee on the Rights of Children General Comment No. 12 expands on the right of the child to be heard. 

Committee on the Rights of the Child – General Comment No 14 (2013)

Committee on the Rights of Children General Comment No. 14 expands on the right of the child to have his/her best interests taken as a primary consideration.

Children’s Rights and Business Principles

Developed by UNICEF, UN Global Compact and Save the Children, these principles guide companies on the full range of actions they can take in the workplace, marketplace and community to respect and support children’s rights. 

Guidelines on the Protection of Child Victims of Trafficking

These guidelines developed by UNICEF set the standards for good practice with respect to protection of and assistance to trafficked children. 

Ethical Guidelines – Working with child clients – Consent, confidentiality and child centred practice

The Australian Association of Social Workers has developed a range of Ethics and Practice Guidelines and resources for social workers that expand upon the Code of Ethics and Practice Standards to discuss common or topical ethics and practice issues from a practical point of view. 

Charting the course: Embedding children’s rights in responsible business conduct

A report by UNICEF, Save the Children and the UN Global Compact, reviewing progress and looking ahead on embedding children’s rights in responsible and sustainable business conduct. 

Child labour and responsible business conduct: A guidance note for action

A report developed by UNICEF, to provide guidance to business, policy makers and other stakeholders towards meeting sustainable development goal target 8.7 on eradicating child labour by 2025. 

Building modern and effective labour inspection systems – Dealing with vulnerable groups of workers (module 9)

The learning module developed by the ILO, supports individuals and organisations to understand the characteristics of vulnerable workers and the discrimination they may face, explain the challenges in identifying an protecting these workers and look at ways to address such challenges.

Media

UN Office on Drugs and Crime – The role of the media in preventing trafficking

This document developed by UNODC looks at the roles and responsibilities of the media in preventing trafficking. 

Media and Trafficking in Human Beings Guidelines

Guidelines developed by the International Centre for Migration Policy Development, have been created to assist editors and reporters to better understand the issues faced in the modern slavery sector and how to better shape their stories in ways that avoid endangering or re-traumatising people who have experienced modern slavery. 

MEAA Journalist code of ethics

The MEAA has developed a code of ethics that all members should follow. This is one example of a journalistic code of conduct and only applies to MEAA members. 

Engaging with Media about Child Sexual Abuse: For Victims and Survivors

This guide, developed by the National Office for Child Safety, supports people who have experienced modern slavery and their families to engage with media by providing advice on informed consent, understanding the media, setting boundaries, and ensuring safety and support.

Reporting on child sexual abuse – guidance for media and victims and survivors | National Office for Child Safety

The National Office for Child Safety have developed 2 guidance materials – guidance for media who are reporting on child sexual abuse and guidance for victims and survivors engaging with the media. The guidance documents outline key principles for journalists reporting on child sexual abuse; key principles for victims and survivors engaging with the media; language and terminology guide; practical guidance for editors and sub-editors. 

Ethical reporting guidelines – Key principles for responsible reporting on children and young people

UNICEF has developed guidelines to assist media professionals to cover children’s issues in an age-appropriate and sensitive manner. 

Why don’t we introduce media and researchers to people who have been trafficked?

Briefing paper developed by Scarlet Alliance on supporting individuals who have experienced modern slavery working with researchers or the media.

Research 

Australian Code for the Responsible Conduct of Research 2018

National Statement on Ethical Conduct in Human Research 2023

The 2023 National Statement effective from 1 January 2024 revokes the National Statement on Ethical Conduct in Human Research 2007 (updated 2018). Researchers submitting human research proposals for ethics review, ethics review bodies and those involved in research governance will be expected to apply the guidance in the 2023 National Statement. 

Ethics in modern slavery research

The Modern Slavery and Human Rights Policy and Evidence Centre website explores the key ethical issues involved in conducting high-quality modern slavery research. 

Migrant sex workers and trafficking – insider research for and by migrant sex workers

This article documents the process utilised by Scarlet Alliance in partnership with the Australian Institute of Criminology, to train and survey sex workers in Australia. 

Remedy and remediation and grievance mechanisms 

UN Guiding Principles on Business and Human Rights (UNGPs)

The UNGPs are the world’s normative framework guiding responsible business conduct and addressing human rights abuses in business operations and global supply chains.

Access to Remedy in Cases of Business-related Human Rights Abuse: An Interpretive Guide (Advance Version)

A guide developed by the UN OHCHR with more information for any individual or organisation seeking to better understand how the UNGPs address issues of remedy. 

Modern Slavery Response and Remedy Framework

The Modern Slavery Response & Remedy Framework, from Walk Free and Human Rights Resources and Energy Collaborative, provides practical guidance to assist companies with their response to modern slavery or related serious exploitation in their supply chains or operations. 

Remediation Guidelines for Victims of Exploitation in Extended Mineral Supply chains

Operation guidance document developed by IOM to downstream companies and their business partners in the mining sector, a widely globalised and complex sector, to ensure victims of serious exploitation are adequately protected and assisted.

Implementing effective modern slavery grievance mechanisms: A guidance document for business

Implementing effective modern slavery grievance mechanisms: A case study publication for business

The Global Compact Network Australia has developed guidance on implementing effective modern slavery grievance mechanisms. This guide provides practical advice on how to design and implement good practice and effective grievance mechanisms. 

Operational Guidelines for Businesses on Remediation of Migrant Worker Grievances

Developed by IOM to provide organisations with a framework for designing and implementing an effective remediation programme that emphasises engaging with all workers, including migrants. 

Peer support 

National Practice Guidelines for Peer Support Specialists and Supervisors

These guidelines, included in the American Psychiatric Association’s Psychiatric Services textbook, provide expertise and practical guidance to supervisors of peer support workers in understanding the core values of mutual support and the complexities of this kind of support. 

Insights Report: The role of Peer Navigators

This report by the NSW Mental Health Commission, explores the value of peer navigation to strengthen connection at the intersections between mental and physical health and other human services with a mix of informal, community, social service, cultural and clinical supports. 

Remuneration 

Remuneration for consultants and staff with lived-experience of human trafficking

This remuneration framework for consultants and staff with lived-experience of trafficking in persons developed in 2024, by the Peel Regional Council in Ontario, Canada, drawing upon international best practice literature and research. It provides examples and guidance on how individuals and organisations could remunerate people who have experienced modern slavery for their expertise. 

Toolkit for Building Survivor-Informed Organizations

Survivor-Informed Practice: Definition, Best Practices, and Recommendations

The National Human Trafficking Training and Technical Assistance Centre, under the U.S. Department of Health and Human Services, has developed a range of materials that discuss lived experience centred practice and when and how you might consider remunerating people who have experienced modern slavery. 

‘Nothing about us, without us’

This guidance for policy makers developed by Survivor Alliance and the University of Nottingham Rights Lab, includes information on considerations of remuneration in engagements with lived experts. 

Fundamentals for Compensation and Expenses

Survivor Alliance have created an overview document, providing more detail about the types of remuneration individuals and organisations could consider. 

Beyond Storytelling: towards survivor-informed responses to modern slavery

The report developed by Anti-Slavery Australia, provides greater detail on the importance of recognising and valuing expertise through remuneration. It includes information and recommendations that individuals and organisations may consider incorporating into their consideration of best practice.

Dial Triple Zero (000) to contact police, fire or ambulance services.

When to use

If you have immediate concerns for your safety or the safety of another person, or if there is an emergency. 

If the case involves a minor, call Triple Zero (000).

Contact information

Phone: 000

Accessibility: If you have hearing or speech impairments, call emergency services on 106 directly through a TTY (teletypewriter or textphone) or computer connected to a modem. 

Contact National Relay Services by sending an SMS to 0423 677 767 and include the following information: 

• 000
• Fire, Police, or Ambulance
• Your name
• Location of emergency, including address or landmark
• Details about the emergency
• Type GA (go ahead) at the end of your message

Consular assistance available 24 hours a day, 7 days a week, globally.

When to use

If you, or someone you know, needs urgent help overseas, including emergency consular assistance.

Contact information

Phone: 

• 1300 555 135 (within Australia)
• +61 2 6261 3305 (from overseas)

The AFP can keep people safe, provide advice, and refer people to other services that provide accommodation, financial support, counselling, and legal and immigration advice. The AFP can also provide assistance if a person is at risk of being taken out of Australia for the purposes of exploitation.

When to use

To report a modern slavery crime, and for referral to other support services.

Contact information

Phone: 131 237 (131 AFP) 

Online form: https://forms.afp.gov. au/online_forms/human_trafficking_form 

Website: www.afp.gov.au

Australia’s free, national forced marriage service, offering traumainformed support and free, confidential legal advice. My Blue Sky is run by Anti-Slavery Australia. Available 9am–5pm AET, Monday to Friday.

When to use

If you are in, or at risk of forced marriage.

Contact information

Phone: (02) 9514 8115

Text: 0481 070 844 

Email: help@mybluesky.org.au

Website: mybluesky.org.au

The Additional Referral Pathway (ARP) is a way for people to access support if they have experienced serious exploitation known as modern slavery. 

The ARP can provide free confidential support, help people understand their rights and options, offer free legal advice about a person’s experience of modern slavery, and help with their immediate safety and well-being needs. They can also refer eligible people to the Support for Trafficked People Program delivered by the Australian Red Cross. 

Available 9am–5pm nationally, Monday to Friday.

When to use

If you have experienced or are at risk of modern slavery.

Contact information

Phone: 1800 000 277 

Website: https://www.salvationarmy.org.au/additional-referral-pathway/

Email: arp@salvationarmy.org.au

Free national trauma-informed specialist legal service, providing legal and migration advice and representation to people experiencing any form of modern slavery, including trafficking, slavery, forced marriage, forced labour and debt bondage. 

Legal services include holistic legal advice and representation on most legal issues, including the identification of people in modern slavery, and legal advice in the areas of migration, family law, victim’s compensation, the Human Trafficking Visa Framework, other visas, visa review processes and other immigration issues. 

Anti-Slavery Australia can assist individual people to identify their situation, assist NGOs to assess whether a person has experienced modern slavery, and make appropriate referrals to other services. 

Available 9am–5pm AET, Monday to Friday.

When to use

If you have experienced or are at risk of modern slavery.

Contact information

Phone: (02) 9514 8115

Email: ASALegal@uts.edu.au

Website: antislavery.org.au

Free and confidential 24/7 online and phone counselling service for young people aged 5 to 25. Qualified counsellors at Kids Helpline are available anytime and for any reason.

When to use

If a child or young person requires counselling or mental health support.

Contact information

Phone: 1800 55 1800

Website: https://kidshelpline.com.au/

National domestic, family and sexual violence counselling, information and support service. Available for free 24/7.

When to use

If you require domestic and family violence support.

Contact information

Phone: (02) 6261 3305

Text: 0458 737 732

Website: https://www.1800respect.org.au/

Ask Izzy is an online support services finder tool.

When to use

If you are looking for support services and assistance.

Contact information

Website: https://askizzy.org.au/

DOMUS 8.7 is an agency of the Catholic Archdiocese of Sydney. Domus 8.7 staff can help workers, businesses or community members to obtain support, advice and guidance on how to respond to suspected or actual situations of modern slavery.

When to use

If you identify a potential case of modern slavery.

Contact information

Phone: (02) 9307 8464

Website: https://www.acan.org.au/ domus87

This is a 24/7 hotline for confidential support and assistance from the NSW Anti-slavery Commissioner.

When to use

If you have experienced or are at risk of modern slavery, would like to report possible situations of modern slavery, or would like to find out more about modern slavery.

Contact information

Phone: 1800 FREEDOM (1800 37 33 36)

Referral to the Support for Trafficked People Program is possible for individuals who have experienced serious exploitation.

When to use

If you are experiencing serious exploitation and want to receive confidential advice and information on avenues of support.

Contact information

Website: https://www.redcross.org.au/migration/support-for-trafficked-people/

The Additional Referral Pathway (ARP) is a way for people to access support if they have experienced serious exploitation known as modern slavery. 

The ARP can provide free and confidential support, help people understand their rights and options, offer free legal advice about a person’s experience of modern slavery, and help with their immediate safety and well-being needs. They can also refer eligible people to the Support for Trafficked People Program delivered by the Australian Red Cross.

When to use

If you are experiencing serious exploitation and want to receive confidential advice and information on avenues of support.

Contact information

Phone: 1800 000 277

Website: https://www.salvationarmy.org.au/additional-referral-pathway/

Email: arp@salvationarmy.org.au

Victim support services across the states and territories support individuals who are victims of a crime.

When to use

If you are experiencing serious exploitation and want to receive support.

Contact information

ACT: 1800 822 272

NSW: 1800 633 063

NT: 1800 672 242

QLD: 1300 139 703

SA: 1800 182 368

TAS: 1300 300 238

VIC: 1800 819 817

WA: 1800 818 988

There are financial assistance schemes for victims of crime in states and territories across Australia.

When to use

If you are seeking financial assistance for victims of crime.

Contact information

ACT 

Phone: 1800 822 272 

Email: human.rights@act.gov.au 

Website: https://www.hrc.act.gov.au/victim-support/financial-assistance 

NSW 

Phone:

• 1800 633 063 – Victim Access Line
• 1800 019 123 – Aboriginal Contact Line
• 13 36 77 – voice calls or teletypewriter
• 1300 555 727 – speak and listen service call 

Email: vs@dcj.nsw.gov.au 

Website: https://victimsservices.justice.nsw.gov.au/ 

NT 

Phone: 1800 460 363 or (08) 8924 4080 

Email: cvsu.doj@nt.gov.au 

Website: https://nt.gov.au/law/crime/apply-for-victim-financial-help 

QLD 

Phone: 1300 546 587 

Email: victimassist@justice.qld.gov.au 

Website: https://www.qld.gov.au/law/crime-and-police/victim-assist-queensland

SA 

Phone: (08) 7322 7007 

Email: victimsofcrime@sa.gov.au 

Website: https://www.voc.sa.gov.au/after-court/compensation/state-funded-compensation

TAS 

Phone: (03) 6166 7524 or 1300 663 773 

Email: victims@justice.tas.gov.au 

Website: https://www.justice.tas.gov.au/victims/financial-assistance

VIC 

Phone: 

• 1800 161 136 – FAS General Helpline or
• 1800 849 778 – Marra Yattakunar Helpline 

Website: https://www.victimsofcrime.vic.gov.au/fas

WA 

Phone: (08) 9425 3250 

Email: criminal.injuries@justice.wa.gov.au 

Website: https://cict.justice.wa.gov.au/default.aspx

A comprehensive directory of healthcare professionals and services in Australia, including GPs, urgent care clinics, hospitals and psychiatry.

When to use

If you are looking for health services.

Contact information

Website: https://www.healthdirect.gov.au/australian-health-services

After-hours health services for people needing healthcare outside of normal general practice opening hours. However, they are not a hospital emergency department. They can manage problems that do not need the emergency department, but that cannot wait for a GP to be available.

When to use

If you are looking for health services after usual practice hours.

Contact information

Website: https://www.healthdirect.gov.au/after-hours-health-services

Healthdirect provides advice if a person is not sure what to do or if they cannot decide whether their health problem is an emergency. Callers will speak to specially registered nurses to help connect them to a service. Available 24 hours a day, 7 days a week. 

Healthdirect is a joint initiative of the Australian Government and the governments of ACT, NSW, NT, SA and WA.

When to use

If you are looking for expert health advice from a nurse in ACT, NSW, NT, SA or WA.

Contact information

Phone: 1800 022 222

The NURSE-ON-CALL helpline provides Victorians health advice from a registered nurse, 24 hours a day, 7 days a week.

When to use

If you are looking for expert health advice from a nurse in VIC.

Contact information

Phone: 1300 60 60 24

13 HEALTH is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.

When to use

If you are looking for expert health advice from a nurse in QLD.

Contact information

Phone: 13 43 25 84

Support finding the most appropriate mental health support services.

When to use

If you need mental health information and support.

Contact information

Website: https://www.healthdirect.gov.au/mental-health-helplines 

Free mental health services that connect individuals to counsellors, peers and other mental health professionals.

When to use

If you need mental health information and support.

Contact information

Website: https://www.beyondblue.org.au/get-support 

Provides support to anyone in Australia affected by complex mental health issues, as well as their friends, family members and health professionals.

When to use

If you need support for complex mental health issues and trauma.

Contact information

Phone: 1800 187 263

Website: https://www.sane.org/ 

Blue Knot Foundation Helpline is the National Centre of Excellence for Complex Trauma. It provides support, education and resources for the families and communities of adult survivors of childhood trauma and abuse.

When to use

If you need support for complex mental health issues and trauma.

Contact information

Phone: 1300 657 380

Website: https://blueknot.org.au/ 

HerSpace offers wellbeing, mental health and trauma recovery services to women survivors of serious exploitation and modern slavery in Australia.

When to use

If you need mental health, wellbeing and trauma recovery support.

Contact information

Email: info@herspace.org.au 

Website: https://www.herspace.org.au/ 

The Access Mental Health Team is available 24 hours, 7 days per week, for people who have concerns about their own or someone else’s mental health. They provide information, make recommendations, and/or refer you for further mental health support.

When to use

If you need mental health information and support in ACT.

Contact information

Phone: 1800 629 354

Website: https://www.canberrahealthservices.act.gov.au/services-and-clinics/services/access-mental-health 

Mental Health Line is NSW Health’s 24/7 state-wide phone service which links people with NSW Health mental health services. It is a free service.

When to use

If you need mental health information and support in NSW.

Contact information

Phone: 1800 011 511

Website: https://www.health.nsw.gov.au/mentalhealth/Pages/mental-health-line.aspx 

The Northern Territory’s 24 hour mental health line.

When to use

If you need mental health information and support in NT.

Contact information

Phone: 1800 682 288

Website: https://nt.gov.au/wellbeing/mental-health/24-hour-mental-health-hotlines 

1300 MH CALL (1300 642 255) is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. 

1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service.

When to use

If you need mental health information and support in QLD.

Contact information

Phone: 1300 642 255

Website: https://www.qmhc.qld.gov.au/emergency-contacts 

The SA Health Mental Health Triage Service operates 24 hours a day, 7 days a week.

When to use

If you need mental health information and support in SA.

Contact information

Phone: 13 14 65

Website: https://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/services/mental+health+and+drug+and+alcohol+services/mental+health+services/mental+health+services 

Access Mental Health is a mental health support, triage, and referral phone line delivered by the Department of Health, Tasmania in partnership with Lifeline Tasmania.

When to use

If you need mental health information and support in TAS.

Contact information

Phone: 1800 332 388 

Website: https://www.health.tas.gov.au/health-topics/mental-health/tasmanias-mental-health-system/access-mental-health-helpline 

SuicideLine Victoria is a 24/7 telehealth service that offers free professional phone and online counselling for people living in Victoria.

When to use

If you need mental health information and support in VIC.

Contact information

Phone: 1300 651 251

Website: https://suicideline.org.au/ 

The Mental Health Emergency Response Line (MHERL) is a 24-hour telephone service for people in the Perth metropolitan area experiencing a mental health crisis.

When to use

If you need mental health information and support in WA

Contact information

Phone: 1300 555 788 (Metro) or 1800 676 822 (Peel)

Website: https://emhs.health.wa.gov.au/Hospitals-and-Services/Mental-Health-Alcohol-and-Other-Drugs/Inpatient-and-Other-Services/MHER 

Rurallink is an after-hours telephone service for people in rural and regional Western Australia experiencing a mental health crisis.

When to use

If you need mental health information and support in Rural WA.

Contact information

Phone: 1800 552 002 

Website: https://emhs.health.wa.gov.au/Hospitals-and-Services/Mental-Health-Alcohol-and-Other-Drugs/Inpatient-and-Other-Services/Rurallink

A safe house service for women who have experienced modern slavery. The Safe House refuge can accommodate 10 single adult women and provides non-residential support services to men, women and children living in the community. 

Referrals are accepted from anywhere in Australia. The service is located in a confidential location in Sydney. 

The Modern Slavery Transitional Housing Program is also delivered by The Salvation Army, funded by the Sisters of Charity Foundation. The program supports survivors of modern slavery to move into transitional housing and access private rental accommodation at a subsidised rate.

When to use

Housing services for people who have experienced modern slavery.

Contact information

Website: https://www.salvationarmy.org.au/about-us/our-services/fighting-modern-slavery-exploitation/  

Phone: 1300 473 560

Email: Safehouse@salvationarmy.org.au

A specialist youth homelessness service supporting children and young people ages 12–24, with up to 70 bed spaces. A New Pathway program, based in Sydney, offers a 4-bed all-female safehouse for young people aged 16–21 affected by forced marriage or other types of modern slavery. Taldumande offers transitional housing for an additional 4–6 young people affected by modern slavery. The Honour My Choice program provides outreach case management and accommodation triage and support for children, youth and young adults nationally, as well as modern slavery training and resources for schools and community Australia-wide.

When to use

If you are a young person experiencing homelessness or at risk of homelessness.

Contact information

Phone: (02) 9460 3777

Email: administration@taldumande.org.au 

Website: https://www.taldumande.org.au 

Provides safe homes and therapeutic care to young women aged 15–25 experiencing modern slavery, forced marriage & homelessness. 

Referrals are accepted from anywhere in Australia. 

The service is located in a confidential location in Victoria.

When to use

Housing services for people who have experienced modern slavery.

Contact information

Website: https://www.lighthousefoundation.org.au/ what-we-do/our-programs/lighthouse-homes/transitional/#freedom

Phone: (03) 9093 7500 

Email: reception@lighthousefoundation.org.au

Crisis accommodation and support services if you or your family is experiencing, or at risk of domestic, family or sexual violence. 

Available in the ACT. 

Monday to Friday: 8am–6pm 

Saturday and Sunday (phone only): 12:30pm–5pm

When to use

If you are experiencing homelessness or are housed but at risk of homelessness.

Contact information

Phone: 1800 176 468 

Email: info@onelink.org.au  

Website: https://www.onelink.org.au 

NSW state-wide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year. 

Between 10pm and 9am, referral to accommodation and support services is not possible.

When to use

If you are experiencing homelessness or are housed but at risk of homelessness.

Contact information

Phone: ‍1800 152 152

A directory of services for people experiencing, or at risk of homelessness in the Northern Territory.

When to use

If you are experiencing homelessness or are housed but at risk of homelessness.

Contact information

Website: www.shelterme.org.au 

A directory of services for people experiencing, or at risk of homelessness in Queensland.

When to use

If you are experiencing homelessness or are housed but at risk of homelessness.

Contact information

Phone: 1800 474 753 

Website: www.qld.gov.au/housing/emergency-temporary-accommodation/emergency-accommodation

The peak body for housing and homelessness in Tasmania. Works to ensure that Tasmanians on low and moderate incomes have access to housing that is affordable, safe, secure and appropriate to their needs. 

Advocates for people at risk of or experiencing homelessness and the services that support them.

When to use

If you are experiencing homelessness or are housed but at risk of homelessness.

Contact information

Phone: 1800 800 588

Website: www.sheltertas.org.au 

The SA Housing Trust provides financial assistance into hotels or motels for eligible customers who need emergency accommodation. Assistance may also be provided into caravan parks in country areas if hotel or motel accommodation is not available.

When to use

If you are experiencing homelessness, or are housed but at risk of homelessness.

Contact information

Website: https://www.housing.sa.gov.au/about-us/policies/emergency-accommodation-policy 

Victoria’s state-wide after-hours homelessness information and referral telephone service. 

Monday to Friday: 5pm– 9am 

Weekends and public holidays: 24 hours

When to use

If you are experiencing homelessness, or are housed but at risk of homelessness.

Contact information

Phone: 1800 825 955 (free call) or (03) 9536 7777 

Website: www.housing.vic.gov.au/crisis-emergency-accommodation

Information and referrals for people in WA experiencing crisis. Can be contacted for advice around homelessness services.

When to use

If you are experiencing homelessness, or are housed but at risk of homelessness.

Contact information

Phone: 13 11 14 (for 24-hour crisis support) 

Text: 0477 13 11 14

Website: www.wa.gov.au/service/community-services/community-support/crisis-care

The Work Right Hub provides information to help people find support if they or someone they know is exploited at work in Australia.

When to use

If you or someone you know is experiencing serious exploitation at work.

Contact information

Website: https://www.redcross.org.au/workrighthub/ 

People can search for work in their area using the Workforce Australia website. They also have free online learning modules that can help people in their job search. 

Workforce Australia employment services providers can also help people access a range of programs.

When to use

If you are looking for employment or training opportunities.

Contact information

Website: https://www.workforceaustralia.gov.au/ 

The National Skills Commission’s Labour Market Insights search tool shows which jobs are in demand in your local area and labour market trends.

When to use

If you are looking for employment or training opportunities.

Contact information

Website: https://www.jobsandskills.gov.au/data/occupation-and-industry-profiles 

DES providers can help people find and keep a job if they have a disability, illness or injury.

When to use

If you have a disability and are looking for employment or training opportunities.

Contact information

Website: https://www.servicesaustralia.gov.au/disability-employment-services 

CDP providers help job seekers in remote areas to get skills while looking for work in their own community.

When to use

If you live in a remote community and are looking for employment or training opportunities.

Contact information

Website: https://www.niaa.gov.au/our-work/employment-and-economic-development/community-development-program-cdp 

This website helps you get job-ready by finding training that will help you learn important new skills.

When to use

If you are looking for training opportunities to get ready for employment.

Contact information

Website: https://www.dewr.gov.au/skills-and-training/support-get-you-jobready 

This webpage, developed by the FWO, provides information and factsheets to migrant workers and visa holders about their minimum rights and entitlements at work.

When to use

If you are a migrant or visa holder and are looking for more information about your workplace rights and entitlements.

Contact information

Website: https://www.fairwork.gov.au/tools-and-resources/fact-sheets/rights-and-obligations/visa-holders-and-migrant-workers-workplace-rights-and-entitlements 

ACRATH supports people with lived experience by providing companionship, supports migrant workers (e.g. those with PALM scheme visas) to prevent exploitation, raises awareness, and advocates for change. 

ACRATH is actively campaigning against trafficking in persons on 3 fronts – lobbying for a human rights-based approach to visas rather than a criminal justice-based approach; raising awareness about trafficking in persons by conducting community and school education programs; and supporting those who have been trafficked by supporting safe housing in Australia and repatriation programs.

When to use

If you want awareness-raising, education or training sessions.

Contact information

Phone: (03) 9645 5986

Website: www.acrath.org.au 

AMWCHR works to advance the rights and status of Muslim women in Australia. AMWCHR provides casework, referrals, secondary consultation and outreach services for people in, or at risk of forced marriage.

When to use

If you need casework, referrals, or consultation services related to the rights of Muslim women or forced marriage.

Contact information

Phone: (03) 9481 3000

Website: https://amwchr.org.au/ 

Global Freedom Network is the faith-based arm of Walk Free, an international human rights group working to accelerate the end of all forms of modern slavery. 

Faith For Freedom is a free app for faith leaders to help them identify and address modern slavery, and keep their congregations and communities safe.

When to use

If you are a faith leader committed to awareness-raising and responding to modern slavery in your communities.

Contact information

Website: https://www.walkfree.org/projects/global-freedom-network/about/  

An online directory where you can find community services and events to understand what is happening in your local community.

When to use

If you are looking for community services and events around Australia.

Contact information

Website: https://www.mycommunitydirectory.com.au/ 

LEEP is a starting point for survivors of all forms of modern slavery who want support to: 

• Connect with other survivors.
• Learn ways to work together for positive change.

When to use

If you are a survivor of modern slavery seeking support and connection with other survivors.

Contact information

Phone: 1300 473 560 

Email: leep@salvationarmy.org.au  

Website: https://www.salvationarmy.org.au/about-us/our-services/fighting-modern-slavery-exploitation/lived-experience-engagement-program/ 

A peer-based advocacy and networking group for Asian migrant sex workers.

When to use

If you are an Asian migrant sex worker seeking community networks and to become involved in advocacy.

Contact information

Phone: (02) 9517 2577 

Email: info@scarletalliance.org.au  

Website: www.scarletalliance.org.au

A space for survivors of modern slavery, trafficking and related serious exploitation to connect with others who have had similar lived experiences.

When to use

If you have experienced modern slavery and are seeking a space to connect with other people with lived experience.

Contact information

Website: survivorconnections.org

Free, national trauma-informed specialist legal service, providing legal and migration advice and representation to people experiencing any form of modern slavery, including trafficking, slavery, forced marriage, forced labour and debt bondage. 

Legal services include holistic legal advice and representation on most legal issues, including the identification of people in modern slavery, and legal advice in the areas of migration, family law, victim’s compensation, the Human Trafficking Visa Framework, other visas, visa review processes and other immigration issues. 

Anti-Slavery Australia can assist individual people to identify their situation, assist NGOs to assess whether a person has experienced modern slavery, and make appropriate referrals to other services. 

Available 9am–5pm AET, Monday to Friday

When to use

If you have experienced, or are at risk of modern slavery.

Contact information

Phone: (02) 9514 8115 

Email: ASALegal@uts.edu.au  

Website: antislavery.org.au

Australia’s free, national forced marriage service, offering trauma-informed support, and free, confidential legal advice. My Blue Sky is run by Anti-Slavery Australia. 

Available 9am–5pm AET, Monday to Friday.

When to use

If you are in, or at risk of forced marriage.

Contact information

Phone: (02) 9514 8115 

Text: 0481 070 844 

Email: help@mybluesky.org.au 

Website: mybluesky.org.au

National Legal Aid represents the directors of the 8 state and territory legal aid commissions in Australia. 

The legal aid commissions are independent statutory bodies that provide legal assistance services to the public, with a particular focus on the needs of people who are economically and/or socially disadvantaged.

When to use

If you are requiring legal assistance.

Contact information

National Legal Aid 

Email: nla@legalaid.tas.gov.au  

Website: https://www.nationallegalaid.org/  

Legal Aid ACT 

Phone: 1300 654 314 

Website: http://www.legalaidact.org.au/  

Legal Aid NSW 

Phone: 1300 888 529

Website: http://www.legalaid.nsw.gov.au/  

Legal Aid NT 

Phone: 1800 019 343

Website: https://www.legalaid.nt.gov.au/  

Legal Aid QLD 

Phone: 1300 651 188

Website: http://www.legalaid.qld.gov.au  

Legal Aid WA 

Phone: 1300 650 579

Website: https://www.legalaid.wa.gov.au  

Legal Services Commission of South Australia 

Phone: 1300 366 424

Website: http://www.lsc.sa.gov.au/  

Tasmania Legal Aid 

Phone: 1300 366 611

Website: https://www.legalaid.tas.gov.au/ 

Victoria Legal Aid 

Phone: 1300 792 387

Website: https://www.legalaid.vic.gov.au/

This legal centre specialises in social security and family assistance law. They help people who are having a problem with Centrelink.

When to use

If you are requiring legal assistance, including experiencing problems with Centrelink.

Contact information

Website: https://welfarerightscentre.org.au/ 

The Migrant Workers’ Hub manages the Visa Assist project, a free-for-union-member service which provides confidential immigration and citizenship advice and assistance. The Migrant Workers’ Hub also organises, advocates and campaigns for migrant workers.

When to use

If you are a union member needing free immigration and citizenship advice, or support for migrant workers’ rights.

Contact information

Phone: (02) 9881 5999 

Website: https://unionsnsw.org.au/your-rights/migrant-workers/ 

The Community Legal Centres Australia website provides links to finding community legal centres in each state and territory, including dedicated services for women, culturally and linguistically diverse people, children and young people, and people with a disability.

When to use

If you need to find a community legal centre in Australia.

Contact information

Website: https://clcs.org.au/legal-help/ 

Find a registered migration agent by searching the Register of Agents on the OMARA website.

When to use

If you need to find a registered migration agent for assistance with immigration matters.

Contact information

Phone: 1300 226 272

Website: www.mara.gov.au

Free, national trauma-informed specialist legal service, providing legal and migration advice and representation to people experiencing any form of modern slavery, including trafficking, slavery, forced marriage, forced labour and debt bondage. 

Legal services include holistic legal advice and representation on most legal issues, including the identification of people in modern slavery, and legal advice in the areas of migration, family law, victim’s compensation, the Human Trafficking Visa Framework, other visas, visa review processes and other immigration issues. 

Anti-Slavery Australia can assist individual people to identify their situation, assist NGOs to assess whether a person has experienced modern slavery, and make appropriate referrals to other services

When to use

If you need support working with a person who has experienced modern slavery. 

* Additional Referral Pathway (ARP) partner agency

Contact information

Phone: (02) 9514 8115

Email: ASALegal@uts.edu.au 

Website: antislavery.org.au

AMWCHR works to advance the rights and status of Muslim women in Australia. AMWCHR provides casework, referrals, secondary consultation and outreach services for people in, or at risk of forced marriage.

When to use

If you need casework, referrals, or consultation services related to the rights of Muslim women or forced marriage. 

* Additional Referral Pathway (ARP) partner agency

Contact information

Phone: (03) 9481 3000

Website: https://amwchr.org.au/

Australian Red Cross works with the Australian Government to support a whole-of-community approach to ending modern slavery. They work to build community strengths, empower people to help themselves and each other, and address the systemic causes that make people vulnerable to exploitation. 

Red Cross delivers the Support for Trafficked People Program (STPP) nationally and aims to assist people who have experienced modern slavery in meeting their safety, security, health and well-being needs, and to develop options for life after they leave the STPP. Eligibility for the STPP is determined by the AFP or The Salvation Army. People can also contact Red Cross if they are worried about a friend, family member, colleague or someone they know who might be experiencing modern slavery and want to receive confidential advice and discuss how to get help. 

Australian Red Cross developed the Work Right Hub, which provides information to help people find support if they, or someone they know, are exploited at work in Australia.

When to use

If you need support working with a person who has experienced modern slavery.

Contact information

Website: https://www.redcross.org.au/modern-slavery/ 

Website: Support for Trafficked People Program: https://www.redcross.org.au/migration/support-for-trafficked-people/ 

Phone: 1800 113 015

Email: national_stpp@redcross.org.au 

Website: Work Right Hub: https://www.redcross.org.au/workrighthub 

Life Without Barriers delivers the FMSSP, a program providing tailored support to people who are at risk of, or who have experienced forced marriage. Case managers help victims and survivors to access supports to help them recover and heal from their forced marriage experience.

When to use

Forced Marriage Specialist Support Program

Contact information

Phone: 1800 403 213

Email: info@lwb.org.au  

Website: https://www.lwb.org.au/services/forced-marriage-support/

Project Respect is a specialised support and referral service for women and gender diverse people with experience in the sex industry, and for women and gender diverse people with experiences of serious sexual exploitation (including trafficking). 

They offer free, confidential, person-centred and person-led, and non-judgemental support; connect to and create community; provide safe community activities; amplify the voices of diverse lived experience; and build the capacity of workforces to provide informed support.

When to use

If you need support for women and gender diverse people with experience in the sex industry, or who have experienced serious sexual exploitation in any context. 

* Additional Referral Pathway (ARP) partner agency

Contact information

Phone: 

• (03) 9416 3401
• 0477 001 110
• 0494 027 641

Email: info@projectrespect.org.au 

Website: https://www.projectrespect.org.au 

Scarlet Alliance is the peak body of sex workers and sex worker organisations in Australia, and specialises in peer-based service delivery.

When to use

If you need advocacy and support for sex workers’ rights and justice. 

* Additional Referral Pathway (ARP) partner agency

Contact information

Phone: (02) 9517 2577 

Email: info@scarletalliance.org.au 

Email: arp@scarletalliance.org.au 

Website: www.scarletalliance.org.au 

The Salvation Army supports people who have experienced modern slavery; engages with government, business, corporations and consumers to uncover, mitigate and remediate slavery in production supply chains; partners with local, state and territory governments to develop and implement localised responses; and empowers survivor advocates to contribute their expertise. 

The Salvations Army provides the Additional Referral Pathway and Safe House services.

When to use

If you need support working with a person who has experienced modern slavery. 

* Additional Referral Pathway (ARP) lead agency

Contact information

Website: https://www.salvationarmy.org.au/about-us/our-services/fighting-modern-slavery-exploitation/ 

Website: Additional Referral Pathway: https://www.salvationarmy.org.au/additional-referral-pathway/

Email: arp@salvationarmy.org.au 

Phone: Trafficking and Slavery Safe House: 1300 473 560

Email: safehouse@salvationarmy.org.au 

AGD leads the whole-of-government domestic response to modern slavery, including modern slavery policy and legislation. AGD has overarching responsibility for Australia’s National Action Plan.

When to use

If you need more information about Australia’s response to modern slavery.

Contact information

Website:

• Attorney-General’s Department Website: https://www.ag.gov.au/
• https://www.modernslavery.gov.au/
• Email: humantraffickingandslavery@ag.gov.au 

Responsible for identification and referral of victims of foreign worker exploitation and investigation of visa and migration fraud.

When to use

If you need information on entering and leaving Australia.

Contact information

Website: https://www.abf.gov.au/

The AFP has the lead role in investigating modern slavery offences, and works closely with its state and territory counterparts.

When to use

If you need support working with a person who has experienced modern slavery.

Contact information

Phone: 131 AFP (131 237) 

Website: www.afp.gov.au

The AIC are responsible for delivering the Human Trafficking and Modern Slavery Research Program.

When to use

If you want to find out more about past and current research projects.

Contact information

Website: https://www.aic.gov.au/

Prosecutes offences against Commonwealth law and may apply for court orders to deprive offenders of criminal proceeds. Provides legal advice to investigative agencies. Offices in all capital cities and in Townsville and Cairns. Provides dedicated support to complainants/ victims of crime and vulnerable witnesses.

When to use

If there is a need for prosecution of offences against Commonwealth law following an investigation.

Contact information

• Website:
• Email:

DEWR is responsible for national workplace policy and programs, administering key legislation on the national industrial relations system, overseeing the government’s response to migrant worker exploitation, and progressing ratification of international labour standards. Additionally, they manage the Pacific Australia Labour Mobility (PALM) scheme in partnership with DFAT. DEWR is responsible for the domestic operational policy and program delivery of the PALM scheme in Australia, while DFAT is responsible for non-operational policy and the international dimensions of the scheme.

When to use

If you need more information about workplace policy and migrant workers.

Contact information

Website: https://www.dewr.gov.au/

Awareness-raising and outreach to educate international students on Australian workplace laws, entitlements and recourse.

When to use

If you need information to support international students.

Contact information

Website: https://www.education.gov.au/

Provides support to Australian citizens or permanent residents trafficked overseas. Reports potential modern slavery offences to Australian law enforcement for investigation. 

For more information on Emergency Consular Assistance, see Emergency services.

When to use

If you are an Australian citizen or permanent resident trafficked overseas who is needing consular assistance.

Contact information

Phone: 24-hour consular emergency helpline: 
1300 555 135 (within Australia) 
+61 2 6261 3305 (from overseas) 
+61 421 269 080 (by SMS) 

Website: www.dfat.gov.au/about-us/our-locations/missions/Pages/our-embassies-and-consulates-overseas

Manages Australia’s immigration and citizenship programs.

Only certain people can help you with your visa application. This help is immigration assistance.

When to use

If you need information on immigration and citizenship related matters.

Contact information

Website: 
Department of Home Affairs: https://www.homeaffairs.gov.au/ 

or 

Immigration and citizenship (homeaffairs.gov.au) 

Who can help you with your application? (homeaffairs.gov.au)

DSS administers the Support for Trafficked People Program, a national support program for people who are suspected to have experienced modern slavery, such as forced marriage.

When to use

If you require more information about the Support for Trafficked People Program and DSS funded projects.

Contact information

Phone: 1300 653 227 

Email: peopletrafficking@dss.gov.au

Website: https://www.dss.gov.au/

Provides free advice and information on pay, conditions, workplace rights and obligations. Information is available in a range of languages. 

See: Get our help with your workplace issue – Fair Work Ombudsman

When to use

If you need advice on workplace laws or to report a workplace issue.

Contact information

Phone: 13 13 94

Website: www.fairwork.gov.au/

Investigates and resolves complaints of discrimination, harassment, and human rights breaches based on sex, disability, race, age, and other grounds. Offers dispute resolution services for employment-related discrimination.

When to use

If you need to resolve disputes or file complaints about discrimination or human rights breaches.

Contact information

Phone: 1300 656 419

Website: www.humanrights.gov.au/

The Australian Anti-Slavery Commissioner is an independent statutory office holder, whose role was established under the Modern Slavery Act 2018 (Cth). The Commissioner operates independently of the Commonwealth Government.

When to use

If you need information in relation to resources, programs and services to support victims of modern slavery, or address risks of modern slavery practices in operations and supply chains.

Contact information

Website: https://www.antislaverycommissioner.gov.au/contact-us

The role of NSW Anti-slavery Commissioner is an independent statutory office. The Commissioner operates independently of the NSW Government. The Commissioner’s work is supported by the Office of the NSW Anti-slavery Commissioner (OASC).

When to use

If you have experienced, or are at risk of modern slavery, would like to report possible situations of modern slavery, or would like to find out more about modern slavery

Contact information

Website: https://dcj.nsw.gov.au/legal-and-justice/ our-commissioners/anti-slavery-commissioner/learn-more-about-the-office-of-the-nsw-anti-slavery-commissioner.html

Email: antislavery@dcj.nsw.gov.au

IOM is the leading intergovernmental organisation in the field of migration. They support migrants across the world, developing effective responses to the shifting dynamics of migration and, as such, is a key source of advice on migration policy and practice.

When to use

If you need support working with a person who has experienced modern slavery.

Contact information

• Website: https://www.iom.int